Shipping & Delivery

This Shipping & Delivery Policy applies to all orders placed through ST style, operated in the United Arab Emirates.

1. Delivery Coverage

ST style delivers bathroom and kitchen equipment across the United Arab Emirates.

Delivery availability may vary depending on:

Customer location

Product size or availability

Operational capacity

2. Order Processing & Cut-Off Time

Orders are processed during standard business hours from Monday to Friday (8:00 AM – 6:00 PM)..

Orders placed after the cut-off time will be processed on the next business day.

Cut-off times may vary during promotions or public holidays.

3. Handling & Dispatch Time

Orders are typically prepared for dispatch within 1–2 business days, subject to:

Product availability

Order volume

Delivery destination

ST style will notify customers in case of any unexpected delays.

4 Order Tracking

Once your order has been dispatched, you will receive a notification via email or SMS containing a tracking number or a direct link to monitor the status of your shipment through our courier partner’s website.

5. Delivery Timeframes

Estimated delivery timelines within the UAE:

Standard delivery: Typically 1–3 business days

Remote areas: May take longer depending on courier coverage

Delivery services usually operate Monday to Saturday, excluding UAE public holidays.

6. Shipping Costs

Shipping fees, if applicable, will be clearly displayed at checkout before payment.

Any promotional free delivery offers will be communicated on the website or during checkout.

7. Third-Party Couriers

ST style may use trusted third-party courier and logistics providers to fulfil deliveries.

ST style is not responsible for delays caused by:

Courier service disruptions

Weather conditions

Traffic or road closures

Events beyond reasonable control (Superior force)

7.1 Force Majeure

ST style shall not be held liable for any delay or failure to deliver resulting from events beyond our reasonable control, including but not limited to severe weather conditions, natural disasters, traffic disruptions, or sudden courier service interruptions.

8. Delivery Address & Customer Responsibility

Customers are responsible for:

Providing accurate and complete delivery details

Ensuring someone is available to receive the order at the delivery address

ST style is not liable for delays or failed deliveries caused by:

Incorrect or incomplete address information

Customer unavailability at the delivery time

8.1 Proof of Delivery

A signed delivery receipt by the customer or any person at the provided delivery address shall be deemed as conclusive evidence of the delivery of the order in good condition. In cases where a Secure PIN (OTP) is required, the successful entry of the code is considered equivalent to a physical signature and serves as final proof of receipt.

9. Failed or Missed Deliveries

If delivery fails due to customer-related reasons:

Re-delivery fees may apply

Re-delivery will be scheduled based on availability

10. Inspection Upon Delivery

Customers are advised to:

Inspect products upon delivery

Report any visible damage, missing items, or discrepancies within 24 hours of receipt

Failure to report issues within this timeframe may affect eligibility for returns or replacements.

11. Contact Information

For questions regarding shipping, delivery, or order status, please contact:

ST STYLE LLC Customer Support
Email: info@ststyle.me
Phone: +971 6 553 0808

WhatsApp: +971 565 379 599