Returns & Refunds Policy

This Returns & Refunds Policy applies to purchases made through ST style, operated in the United Arab Emirates.

We aim to ensure transparency, fairness, and compliance with UAE consumer protection regulations.

1. Eligibility for Returns

Customers may request a return and refund provided that all of the following conditions are met:

The product is unused and uninstalled

The product is in its original packaging with all parts included

The product is in the same condition as received

The request is submitted within the applicable return window

Incorrect product delivered

Manufacturing defects

Damage during delivery

The product has a confirmed factory defect that prevents it from functioning as intended.

If ST Style accepted the return, the customer is responsible for all shipping and return delivery costs. These costs are non-refundable and will not be covered by ST style. However, ST style will cover these costs only in cases where the product is confirmed to be damaged upon receipt, defective from the factory, or if an incorrect item was delivered by us.

The return request is submitted within the applicable return window (see Section 2)

All products sold by ST style are brand new products

Note: Inspection upon Delivery Customers are strongly encouraged to inspect the exterior of the package and the product immediately upon delivery. Any visible damage to the packaging or the product, or any discrepancies in the order, must be reported to the courier at the time of delivery and to ST style Customer Support within 24 hours. Failure to report damages within this timeframe may hinder our ability to process a claim with the courier and could affect the eligibility of your return or refund request

2. Return Window

Customers may request a return within 7 calendar days from the date of delivery, provided the product meets the eligibility conditions above.

3. How to Return an Item

To initiate a return, customers must:

Contact ST style Customer Support within the return window

Receive confirmation and return instructions from our team before sending the product

Return Method

Eligible items may be:

Returned to a designated return location (if applicable)

Returned via courier, arranged by the customer, following instructions provided by ST style

Customers are responsible for:

Arranging the return shipment

Any courier documentation or packaging required

The customer is responsible for all shipping and return delivery costs. These costs are non-refundable and will not be covered by ST style.

Return shipping costs may vary depending on product size and location. Our support team can advise accordingly.

4. Refunds

Once the returned product is received and inspected, and eligibility is confirmed:

Refunds will be processed within approximately 7 business days

Refunds are issued only to the original method of payment

No administrative or restocking fees are charged for eligible returns

If an item becomes unavailable after an order is placed, we will notify you and issue a full refund.

Order Cancellation

If an order is cancelled before dispatch, a full refund will be issued

If the order has already been shipped, return shipping costs may apply

5. Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable, including but not limited to:

Installed or used

Connected to water, plumbing, or electrical systems

Removed from original packaging in a way that affects resale

Damaged due to improper handling

Products with internal electronics or sensors (e.g., Smart WCs, Sensor Mixers) are non-returnable once opened.

We do not accept returns for incorrect sizes or dimensions selected by the customer. Please verify all measurements before ordering.

6. Shipping, Orders & Handling

Order processing time: Typically 2 to 5 business days

Shipping days: Monday to Saturday (excluding UAE public holidays)

Delivery timelines may vary based on location and courier availability

Shipping fees, if applicable, are displayed clearly at checkout.

7. Legal Entity & Contact Information

ST STYLE LLC operates in the United Arab Emirates.

For return requests or questions regarding this policy, please contact:

ST STYLE LLC Customer Support

Email: info@ststyle.me

Phone: +971 6 553 0808

Whatsapp:

This Returns & Refunds Policy applies to purchases made through ST style, operated in the United Arab Emirates.

We aim to ensure transparency, fairness, and compliance with UAE consumer protection regulations.

1. Eligibility for Returns

Customers may request a return and refund provided that all of the following conditions are met:

The product is unused and uninstalled

The product is in its original packaging with all parts included

The product is in the same condition as received

The request is submitted within the applicable return window

Incorrect product delivered

Manufacturing defects

Damage during delivery

The product has a confirmed factory defect that prevents it from functioning as intended.

If ST Style accepted the return, the customer is responsible for all shipping and return delivery costs. These costs are non-refundable and will not be covered by ST style. However, ST style will cover these costs only in cases where the product is confirmed to be damaged upon receipt, defective from the factory, or if an incorrect item was delivered by us.

The return request is submitted within the applicable return window (see Section 2)

All products sold by ST style are brand new products

Note: Inspection upon Delivery Customers are strongly encouraged to inspect the exterior of the package and the product immediately upon delivery. Any visible damage to the packaging or the product, or any discrepancies in the order, must be reported to the courier at the time of delivery and to ST style Customer Support within 24 hours. Failure to report damages within this timeframe may hinder our ability to process a claim with the courier and could affect the eligibility of your return or refund request

2. Return Window

Customers may request a return within 7 calendar days from the date of delivery, provided the product meets the eligibility conditions above.

3. How to Return an Item

To initiate a return, customers must:

Contact ST style Customer Support within the return window

Receive confirmation and return instructions from our team before sending the product

Return Method

Eligible items may be:

Returned to a designated return location (if applicable)

Returned via courier, arranged by the customer, following instructions provided by ST style

Customers are responsible for:

Arranging the return shipment

Any courier documentation or packaging required

The customer is responsible for all shipping and return delivery costs. These costs are non-refundable and will not be covered by ST style.

Return shipping costs may vary depending on product size and location. Our support team can advise accordingly.

4. Refunds

Once the returned product is received and inspected, and eligibility is confirmed:

Refunds will be processed within approximately 7 business days

Refunds are issued only to the original method of payment

No administrative or restocking fees are charged for eligible returns

If an item becomes unavailable after an order is placed, we will notify you and issue a full refund.

Order Cancellation

If an order is cancelled before dispatch, a full refund will be issued

If the order has already been shipped, return shipping costs may apply

5. Non-Returnable Items

For hygiene and safety reasons, certain items may be non-returnable, including but not limited to:

Installed or used

Connected to water, plumbing, or electrical systems

Removed from original packaging in a way that affects resale

Damaged due to improper handling

Products with internal electronics or sensors (e.g., Smart WCs, Sensor Mixers) are non-returnable once opened.

We do not accept returns for incorrect sizes or dimensions selected by the customer. Please verify all measurements before ordering.

6. Shipping, Orders & Handling

Order processing time: Typically 2 to 5 business days

Shipping days: Monday to Saturday (excluding UAE public holidays)

Delivery timelines may vary based on location and courier availability

Shipping fees, if applicable, are displayed clearly at checkout.

7. Legal Entity & Contact Information

ST STYLE LLC operates in the United Arab Emirates.

For return requests or questions regarding this policy, please contact:

ST STYLE LLC Customer Support

Email: info@ststyle.me

Phone: +971 6 553 0808

Whatsapp: +971 565 379 599